Safety Protocol

Wise Mind Centre COVID-19 Safety Protocol - April 2021

As BC has officially entered the third wave of COVID-19 pandemic, clinicians at Wise Mind Centre are only offering very limited in-person services to existing clients for whom virtual appointments are not feasible. Our clinicians are asked to take the following steps to protect clients and clinicians and help prevent the spread of the coronavirus when in-person service is offered.


  • Avoid unnecessary contact of doors
    • Front door should be locked at all times. Please ask your clients not to show up early and wait outside in the hallway when they arrive. Please open the front door to bring your client in when you are ready for their appointment. There is a sign on the front door asking them to wait outside for their appointment.
    • Clinicians will open front and office doors for clients before and after appointment to reduce client contact with doors
  • Keep windows open at all times for air circulation and leave office door open when done for the day. 
  • Occupancy limit
    • 1 person in the kitchen
    • 2 people/social pods in each office room
    • 4 people in group room
    • 2 people in the waiting area (clinicians only, no clients or visitors allowed)
  • Maintain physical distancing with clients and other clinicians at all times (2 meters/6 feet apart)
  • No clients or visitors allowed in the waiting room area.
  • Adhere to the self-isolation guidelines set forth by the BC Centre for Disease Control. Individuals must self-isolate if they (i) have had symptoms of COVID-19 in the last 10 days, and/or (ii) are under the direction of the provincial health officer to do so. Individuals who have arrived from outside of Canada, or are a contact of a confirmed COVID-19 case, are required to self-isolate for 14 days and monitor for symptoms. COVID-19 symptoms may include fever, chills, new or worsening cough, shortness of breath, sore throat and new muscle aches or headache. Remind clients of this policy when they arrive for their appointment.


  • Ask clients not to arrive early for their appointment and to leave right after session. Should clients arrive early, ask them to wait in the hallway outside the office until just before their appointment or when they are called or texted to come in.
  • Check each client’s COVID-19 survey response (collected via Jane) before each appointment. If a client has had COVID-19 symptoms or has a family member who has confirmed or suspected COVID-19 within the last 10 days, clinician will cancel or reschedule the appointment and ask the client not to go into the office.
  • Make sure clients have read and signed the "Informed Consent for In-person Services during COVID-19" in Jane.
  • If a clinician or anyone they have contact with have had COVID-19 symptoms within the last 10 days, the clinician is asked not to go into the office and asked to notify the director of the clinic immediately.
  • If a clinician starts to feel ill while at work, they will cancel their appointments for the rest of the day and notify the clinic director.
  • Ensure that all in-person appointments are scheduled and staggered to allow time to sanitize surfaces between appointments (e.g., schedule a 10 or 15 mins break or virtual session following an in-person appointment) and to minimize contact with others.


  • Remind clients to wash their hands in the kitchen or use hand sanitizer upon entry to the clinic. This is especially important if clients have used the bathroom key.
  • Verbally confirm with clients that they do not experience any COVID-19 symptoms.
  • Avoid hand shaking or close contact with clients. Keep 2 m (6 f) apart from client.
  • For couples or family therapy, ensure that clients who attend are from the same household or “social pod.” Consider using the group room for couples or family counselling.
  • Encourage clients to pay for their sessions using credit card or e-transfer ( and limit the use of cash if possible.
  • Limit the use of communal pens and refrain from exchanging items before and after the appointment. If clinicians do use pens in the office or provide them to clients, they will sanitize them at the end of each session.    
  • If it is not possible to maintain physical distancing with clients, consider the use of masks (both clinician and client). 


  • Use sanitizer or disinfectant (available in each office room) to spray down the couch or chair client sat on and any items (e.g., pen, door knob, book shelf) client may have touched.
  • Wash hands.


  • Use sanitizing spray and towel to wipe down desk and chair (including chair arm).
  • Use sanitizing spray on the sink and kitchen faucet if clinician is the last person leaving the clinic.
  • Use sanitizing spray and towel to wipe down any other items clinician has touched during their shift (e.g., door knobs, refrigerator, microwave, printer, filing cabinet).
  • Keep the office window and door open.
  • Wash hands.


  • Wash hands frequently and avoid touching their face to prevent infection transmission. This is particularly effective before and after breaks, meeting clients, even in the absence of physical contact.
  • Ensure good respiratory etiquette by covering the mouth and nose with the crease of the elbow or with a disposable tissue when coughing or sneezing. Encourage clients to do the same.
  • Soap auto dispenser has been installed in the kitchen. Each room also has a step trash can. Ensure used tissues, disinfectant wipes, masks, gloves and any other personal protective equipment are properly disposed of in the lined waste receptacles. Garbage will be collected by the building’s janitorial worker every evening.